Newsazenplay.comA West Virginia bettor alleges DraftKings used a machine-learning model to identify customers considered likely to increase losses and then target them with additional promotions. The Massachusetts Gaming Commission has separately asked sports-wagering operators to explain their use of AI and…
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The report describes how online casino platforms can use machine learning to recommend games based on browsing, selection and interaction patterns. It also discusses AI applications in customer support, anomaly detection and the analysis of betting behavior for indicators associated with elevated…
DraftKings said it uses data science and machine learning to select promotional audiences, but denied using AI to identify customers likely to lose. The operator also described eligibility checks and customer-preference data used in its messaging and promotional systems.
Casino Groups highlighted behavioural monitoring, vulnerability checks, personalised interventions and reality-check features as tools used by online gambling operators. The company said it established an AI division in January 2026 to develop technology for identifying potential problem-gambling…