Newsazenplay.comAgilysys says connected guest data, conversational AI, intelligent automation and AI-powered decision-making can help properties personalize guest interactions and identify new revenue opportunities. The company frames this as part of a broader connected ecosystem for hospitality operators.
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Cevro describes agentic AI systems that read live operator systems such as back office, payments, KYC and bonuses, then take allowed actions and hand over to humans when judgment is needed. The company says operators should begin with high-volume, low-risk support tasks such as withdrawal status…
Cevro says online casinos can shift spending from acquisition to retention by automating high-volume support tasks such as password resets, verification, deposit issues and bonus questions. The company also says its stack integrates with back-office, helpdesk, KYC and payment systems and can be…
European Gaming Industry News reported that iGaming operators can now access CRM automation, hyper-personalisation and engagement tools designed to maximise player lifetime value. The item points to continued investment in data-driven personalisation and retention technology across the sector.